Privacy Policy

Privacy Policy

At Friosse, we take your privacy seriously. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, www.friosse.store, and purchase our products. Our commitment to protecting your personal data is in accordance with relevant Australian laws and the guidelines that govern online privacy and data protection.

1. Data Collection and Use

We collect personal information that you provide to us when you place an order, subscribe to our newsletter, or communicate with us in other ways. The types of personal information we may collect include your name, email address, phone number, billing and shipping address, and payment details.

We use this information to:

  • Process your orders and transactions.

  • Improve customer service and support.

  • Send you updates about your order or relevant product information.

  • Respond to inquiries and requests.

  • Comply with legal obligations.

We will not collect or use any personal information for any purpose other than those described in this Privacy Policy unless we have obtained your consent.

2. SSL Security

We have implemented SSL (Secure Socket Layer) encryption technology to ensure that all sensitive data you provide, such as credit card information and personal details, is securely transmitted. SSL encryption protects your information by encoding it during transmission between your device and our servers, ensuring that your data remains private and safe.

3. Protection of Personal Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. Access to your personal information is limited to authorized personnel only, who need to know the information to provide services to you.

4. Sharing of Personal Information

We respect your privacy and will not sell or rent your personal information to third parties. We will not share, disclose, or sell your personal contact information, including your name, address, email, or phone number, to any external parties without your consent.

Your personal information may be shared with third parties only in the following circumstances:

  • With service providers who assist in processing your orders (e.g., payment processors, delivery services) but only to the extent necessary to fulfill the service.

  • In response to a valid legal request, such as a subpoena or court order.

  • If we believe that disclosing information is necessary to protect the rights, property, or safety of Friosse, our customers, or others.

5. Use of Personal Information for Marketing

We will not use your personal information or images for advertising purposes without your explicit consent. You will always be given the option to opt-in or opt-out of receiving promotional materials, newsletters, or special offers. If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve site functionality, and personalize the content displayed to you. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and informational purposes. We do not control or assume responsibility for the content, privacy policies, or practices of these third-party websites. We encourage you to read their privacy policies before sharing any personal information.

8. Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. If you wish to make any changes to the personal information you have provided or would like to opt-out of any communications, please contact us at [email protected].

If you have any concerns regarding your privacy or our privacy practices, please do not hesitate to reach out to us. We are committed to resolving any issues promptly.

9. Compliance with Australian Law

As an Australian business, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy outlines our practices in accordance with the Australian data protection laws. We also ensure that our privacy practices are aligned with global standards for data protection, especially in regard to users' rights.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates or changes will be posted on this page, with an updated date noted at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.