Frequently Asked Questions (FAQ)

1. What products does Friosse offer?
We specialize in a range of wellness, grooming, and lifestyle products designed to support the health, hygiene, and happiness of pets. From supplements to grooming essentials, each item is carefully selected for quality and safety.

2. Are Friosse’s products safe for all pets?
Yes, all our products are made with high-quality, natural ingredients and are formulated to be safe for dogs and cats. Each product is thoroughly tested and reviewed by our team of pet care experts.

3. How do I know which subscription box is right for my pet?
We offer different subscription boxes tailored to specific needs: Wellness, Obedience Training, Home Care, and Beauty. You can select the box that best matches your pet's current needs, or contact us for personalized recommendations.

4. Can I customize what comes in my subscription box?
Yes! We offer customization options to better suit your pet’s specific requirements. After subscribing, you can provide additional details, and our team will tailor the box contents accordingly.

5. How often will I receive my subscription box?
Our subscription boxes are delivered once a month. After placing your order, you will receive a shipping confirmation each month when your box is dispatched.

6. How do I update my shipping address or subscription details?
Simply log into your account at friosse.store and update your information. You can also reach out to us at [email protected] for assistance.

7. What if my pet doesn’t like a product in the box?
Customer satisfaction is very important to us. If your pet has any issues with a product, please contact our support team. We will do our best to find a solution that works for you and your pet.

8. Do you offer international shipping?
Currently, we only ship within Australia.

9. What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.

10. How can I contact customer service?
You can email us at [email protected] or call us at +61 412 678 945. Our customer service team is available Monday to Friday to assist you.