Payment Terms

Payment Terms

At Friosse, we prioritize ensuring a secure, convenient, and seamless payment experience for all our customers. To make your shopping experience as smooth as possible, we offer multiple payment options, including PayPal and credit card payments (Visa and MasterCard). By offering these trusted and widely-used methods, we aim to cater to a variety of preferences and provide flexibility in completing your transactions.

Available Payment Methods

  1. PayPal Payments

    PayPal is one of the most secure and widely-used payment methods for online shopping. When you choose PayPal, you will be redirected to the PayPal website, where you can securely log in to your PayPal account to complete your purchase. PayPal offers additional security for online transactions, as your financial details are not shared directly with Friosse, reducing the risk of fraud. Additionally, PayPal provides buyer protection, making it a safe and trusted payment method.

    PayPal

  2. Credit Card Payments (Visa and MasterCard)

    We accept payments made through major credit cards, including Visa and MasterCard. Once you proceed to checkout, you will be asked to enter your credit card details, including your card number, expiration date, and CVV code. Your credit card information will be processed through a secure and encrypted payment gateway, ensuring the safety and confidentiality of your details.

    Mastercard Visa

Payment Security

We take payment security very seriously. All transactions made through our site are protected by secure encryption technologies, ensuring your sensitive information, such as credit card numbers, is fully protected during payment processing. We work with trusted payment service providers and third-party security vendors to guarantee that all payments are secure and processed with the highest level of safety.

Billing and Currency

All prices displayed on our website are in Australian Dollars (AUD). When you proceed to checkout, the total amount will be displayed in AUD. The final amount charged to your account will reflect the total price of the products you have selected, including any taxes and shipping fees (if applicable). Please be aware that exchange rates may apply if you are shopping from outside Australia, and your credit card provider may charge additional international transaction fees.

Order Confirmation and Payment Authorization

After successfully completing your payment, you will receive an immediate order confirmation email. This email will contain your order number, the items you purchased, the total amount paid, and the shipping address. Please review the details carefully. In the rare case that there is an issue with payment authorization or if we need further information to verify your payment, we will reach out to you as soon as possible.

Please note that your order will only be processed once we have successfully received payment. In certain cases, payments may be subject to additional verification, which can sometimes delay the processing of your order.

Failed Payments

In the event that your payment fails, you will be notified immediately. Common reasons for payment failure include insufficient funds, incorrect payment details, or technical issues with the payment gateway. If you experience difficulties, please contact our customer service team at [email protected], and we will assist you in resolving the issue as quickly as possible.

Payment Disputes

If you have any concerns regarding the payment, please don’t hesitate to contact us. We aim to ensure a smooth transaction process for all our customers, and any payment disputes or concerns will be addressed promptly. You can reach us at [email protected], and our team will work with you to resolve any issues efficiently.

Taxes and Additional Fees

Depending on your location and the products ordered, applicable taxes (including GST for Australian customers) may be added to your order total. Any such taxes will be included in the final price at checkout. For international customers, please note that customs duties and import taxes may apply when your order arrives in your country. These charges are the responsibility of the customer, and we recommend that you check with your local customs office for more information.

Refunds and Cancellations

In the case of an order cancellation, a full refund will be issued to the payment method used at the time of purchase. Refunds are processed as per our